Frequently Asked Questions

Delivery & Returns

How long does shipping take?

Almost all orders will be shipped within 2-3 business days. However, due to global supply chain issues in the last year, some shipping times may vary as much as 3-5 business days. Especially on products that are internationally sourced.

When can I expect my package?

Orders generally take 3 to 5 business days to deliver from the delivery date.

Where do you ship?

We currently ship everywhere in the US, Canada, Guam and Mexico.

Can I return something if I don’t like it?

Yes. You must return your product within 30 days of the product being shipped. Any returned product(s) must be returned in all of their original packaging, and in like-new condition. However we do not accept returns on food items or baby formula.

Subscriptions

Can I change my subscription?

As a Gimme the Good Stuff subscription customer you now have access to the following options to edit your subscription:

  • First navigate to your account via the “My Account” button.
  • From here click the “My subscription” Button
A screenshot where the My Subscription button is circled in a menu near the top of the page

Can I add items to my subscription?

If you already have a subscription and you would like to add products to that subscription you now have two options to do so. This could help you hit our $75 free shipping minimum or help you get discounts on products.

With option 1 you can add a product to your existing subscription and it will process every time your subscription renews (for example if you have a subscription to laundry detergent once a month, and you add toothpaste to that, you will receive toothpaste AND detergent once a month from that point on at a discounted price).

With option 2 you have the choice to add a product for a one time purchase to an upcoming subscription without it continuing to process in the future. This is best if you want to have all your products for that period come in the same box AND gives you the potential to hit the free shipping minimum. (for example if you have a subscription to all purpose cleaner every two weeks and you wanted to add a coffee mug to ONLY your next subscription order WITHOUT it continuing on your future renewal orders, than option 2 is best for you).

Option 1: Simply browse our site and find any product/s that you want to add as ongoing subscription items, click “subscribe and save” option, and then “add to existing subscription”. From there you simply need to select your subscription from the drop down menu and “Add to existing subscription” and you’re all set. (see below)

Option 2: For this option you will browse our site and find a product you want to ship with your next renewal order as a one time purchase. From there simply click “one time purchase” and then select your subscription from the drop down menu. Then “Ship with my next subscription order” and that item will ship with your next renewal order as a one time purchase. (see below)

Can I change my payment date?

If you need to edit your next payment date simply set the date and click Go.

*Please note that this will now renew your subscription from this date going forward.

If you want to edit your next order date without altering your reoccurring timeline choose one of the black buttons below:

Payment date change screenshot

Earth Weave’s FAQs

What does 100% natural mean?

Earth Weave starts by using only pure wool. We apply no dyes (except organic dyes on Catskill products), and no pesticides or stain protections that are commonly used by other wool carpet manufacturers. The application of these chemicals would greatly affect indoor air quality through the off gassing of volatile organic compounds.

The primary backing that we use is also an industry-first combination of hemp and cotton. We chose to use the hardy hemp fiber due to its durability, strength, and mold and mildew resistance. Our all-natural primary backing is specifically designed to be used in our biodegradable flooring and is exclusive to Earth Weave.

The wool yarns are locked into place with a natural adhesive that is derived from the rubber tree. This adhesive is completely biodegradable and nontoxic as well. Unlike other carpet manufacturers, we use no styrene butadiene adhesive.

For the back of the carpet we use a jute secondary backing. Jute was commonly used in the carpet industry before the introduction of the synthetic backings currently employed. We chose to use this type of backing to further our cause of making completely natural and nontoxic carpet and rugs. Occasionally other wool carpet manufacturers will use jute as a secondary backing, but it is hiding a synthetic core of plastic and styrene.

Our carpet padding is a is a blend of coarse naturally pigmented wool, mechanically needled (not glued) together to create a luxurious, healthy cushion. The padding is free from dyes, fire retardant, glues, moth proofing and adhesives.

This 100% natural wool padding will provide many years of service before needing to be replaced. When it does, we urge our customers to recycle it to the garden where it will safely biodegrade while serving as an effective weed barrier and mulch. Over a period of 2-3 seasons the padding will completely disappear, adding nitrogen and other nutrients that plants need to the soil, essentially returning to grass. This completes the cycle and highlights our slogan, “From Nature, To Nature.”

Earth Weave has developed a unique product that matches all the criteria of those looking for the purest, least toxic floor covering available. It can be used without reservation to provide the utmost in comfort and durability while maintaining indoor air quality and your health.

I am chemically sensitive; will your products work for me?

While we have many sensitive customers who have had a great experience with our carpet, we cannot guarantee nor comment on any individual’s reaction. It is up to each person to decide on their own if our products work for them in their environment. No warranty is made as to individual reactions, physical or otherwise, regarding this carpet and its effects. (you can request samples here)

How soft are your carpets?

Our carpets are constructed using the highest quality wool available. This provides not only an extremely durable product, but a luxuriously soft one as well. Our carpets are not coarse like many of the other natural face fiber products such as sisal, sea grass, coir and jute. The low cost, entry level wool carpet and wool carpet blends found in the marketplace are made from lesser quality wool, and they just don’t offer the softness or durability our customers demand. Many times our products are used in nurseries because of the softness. You may experience the feel of our products by requesting swatches.

Where does our wool come from?

We use British wool due to its excellent crimp and fiber characteristics. The breeds used are the finest, most resilient available. The sheep are raised in a free range environment, and they are outside in all types of weather, both harsh and pleasant. This dynamic environment causes the sheep to grow a very hardy fleece that allows us to produce the highest quality carpeting. Through all the elements…durability reigns supreme.

How do we get our colors?

The colors are derived from the wool as it is naturally grown on the sheep’s back. Just as you, your family and friends have a specific color of hair, so do the sheep have unique colors based on particular breeds. We take these naturally colored fleeces and blend them to achieve the beautiful colorations of our carpeting. When we do use dyes, as part of our OrganoSoftColors (Catskill) line, they are organic. No non-organic dyes or chemicals, such as moth proofing or stain repellents, are applied.

I have heard that wool carpets shed. Is this true?

It is true wool carpets shed a little. This is because they are made from short “staple” fibers. In fact, all staple fiber carpets shed some, and many synthetics carpets are also made from staple fibers. Staple is really anything that is not continuous filament. The only natural fiber that is continuous filament is silk. Of course, silk would not be as durable as wool for use as a carpet fiber. In spite of the shedding that occurs with all staple carpet products, it’s minimal and should not be noticeable in the appearance or durability of the carpet if it’s maintained correctly, see care notes below. You may notice small fibers in your vacuum cleaner if you were to inspect inside the collection bag. This is typical and is no cause for alarm.

How are you different from the other environmentally friendly carpet companies out there?

Many companies are just “green washing” the public by touting recycling and/or use of recycled products. We do not feel that synthetics are sustainable and therefore are not “green/eco”. As we all know, petroleum is a finite, non-renewable resource. We are committed to 100% sustainable resource floor coverings, and will not manufacture a product from non-renewable petrochemical resources. This would include the “recycled pop bottle products” gaining popularity today. Even though these are marketed as environmentally friendly because of their recycled origins, putting pop bottles into floor-coverings halts the recycling process. The fact is, virtually all consumer floor coverings go to the landfill after their useful lives have expired. We feel that to be truly green, a company must be sustainable and offer a truly healthy product. By having healthy, sustainable products that are naturally based, the planet is replenished at the end of a product’s life-cycle. This is true recycling! Bio-Floor™ and OrganoSoftColors™ carpet and rugs are 100% bio-degradable, and if taken to the landfill will decompose just as trees, brush and grass clippings do. The nutrients then go back into the earth to be used in whatever way mother nature sees fit. From Nature To Nature™. Uniquely by Earth Weave.

What is your stance on the three R’s (reduce, reuse, recycle)?

We are very serious about the environment and protecting it through the proper implementation of the THREE R’s. We do everything we can to REDUCE waste – whether electrical or physical. Earth Weave’s twist on the reuse and recycle part is that we feel these are best accomplished through Mother Nature. Since the beginning of time, nature has been able to perfectly “REUSE” natural materials that are discarded into the environment. Although there is no waste in this system, the nutrients most often do not replenish Earth in exactly the same state. As an example, leaves fall to the ground, bio-degrading to become nutrients for all sorts of living plant life. Of course the nutrients are therefore RECYCLED into the natural world. It really is a perfect system but it depends on healthy, natural raw materials at both the input and output stage.

Isn’t it better to use a recycled carpet?

Over four billion pounds of carpet enter the solid waste stream in the U.S. every year, accounting for more than one percent by weight and about two percent by volume of all municipal solid waste (MSW). Furthermore, the bulky nature of carpet creates collection and handling problems for solid waste operations, and the variety of materials present in carpet makes it difficult to recycle. Our carpets rely on the ultimate manufacturer – Mother Nature – and her extensive know-how to deconstruct our materials and get them back into the nutrient stream. This is reflected in our slogan – From Nature To Nature™

Are your products LEED certified?

Buildings are LEED certified, NOT products. Our products do meet criteria for accumulation of LEED points. The difference is our focus on health, first and foremost.

Why should I use your product instead of a synthetic carpet that will provide me with the same amount of LEED points at a lower cost?

In a word, HEALTH. This is one of the main failures of the LEED program. In a lot of cases, it does not reward, or in fact encourage, the implementation of truly healthy sustainable products. This is an area where a lot of “green washing” has taken place. It seems that the large corporations have been able to influence the program to meet the criteria of the products they produce, instead of the other way around. It is not like this in all cases, but if one looks closely, these shortcomings are clearly evident. Environmental health and planetary welfare are about more than accumulation of “points” and who has the most money to influence policy.

Can our carpeting products be used over a radiant heat floor?

Definitely! We have testing data that shows where carpets are favorably used with radiant floor systems. This is real world testing in an actual room size test chamber. The data validates what we have always known and of course this is great news to our customers that want the comfort/softness of healthy, non-toxic wool carpet instead of a hard surface floor covering.

Can I buy your wool pad to use under my carpet from a different manufacturer?

Sure you can use our pad with carpeting from a different manufacturer but you should consider why you would do this. Many companies out there have products that will be termed natural or be said to be in a natural collection. Look closely and you will find a synthetic SBR core and backing in the carpeting. If you are looking for the healthiest carpet/padding combination, it does not make sense to put a natural wool pad under a synthetic backed wool carpet. You should just use a synthetic based padding product. Please refer to our Carpet Construction Page.

Does your product require hand sewing or special installation procedures?

Hand sewing is not required with our products. If you have an installer that can sew the seams and you prefer that method, there is nothing wrong with it. But it is generally more expensive to sew the seams, which is the main reason we do not suggest it. We suggest that you find a competent installer who has experience with wool carpeting and access to a low/no VOC seaming tape. Your installer will find that our carpets install very nicely because they do not have stiff, synthetic fillers in them like other carpet products out there. You can experience this for yourself just by touching and bending our carpet to see how pliable it is.

Are your carpets durable? How long will they last?

Many synthetic flooring manufacturers would have you believe that wool carpet with jute backing is not as durable as the products they make. This is simply untrue. In fact, our healthy wool carpeting has a “useful” life of 20-25 years before it needs to be replaced. Typical synthetic residential carpets will need to be replaced about every 7 years. The synthetic carpets do not wear out, per se, they just “ugly” out. Meaning they are no longer aesthetically pleasing to look at. They will, however, stay around in a landfill for an extremely long time; some say 10,000 years. Durable materials, such as Earth Weave’s healthy wool carpeting, require less frequent replacement, generate less waste, and actually result in lower long-term costs. Having such a long useful life will reduce the cost per year, as well the carpeting’s impact on the environment. The main benefit, though, is that you will not be introducing synthetic styrene butadiene into the environment.

How do you clean your carpets?

We suggest customers use Host Carpet Cleaning Products. As with all quality natural fiber carpets, vacuuming with a suction only vacuum cleaner is recommended. Beater bar vacuum cleaners may damage the surface pile of wool carpets. Proper vacuuming on a regular basis will increase performance. Use only wool-approved cleaners for removing stains. Do not vigorously rub the affected area; lightly blot area instead. If stain persists, contact a professional cleaner and be sure they use cleaners designed for wool and natural fibers.

Do we manufacture area rugs in addition to wall to wall carpet?

Yes, we manufacture area rugs using the same natural yarn that is used on the face of the carpet to serge the edges for a high-end look. This edge finish is durable, as well as more elegant that the simple polypropylene binding procedures that some manufacturers use.

How long have you been in business?

Earth Weave was founded in 1997. This was well before the new wave of “green business”. We are not a new fly-by-night company, nor one of the growing numbers of carpet manufacturers that are jumping on the “green” wagon. Please look closely at other manufacturers to see what they produce in addition to their “green” lines. You will often find that they are a large conglomerate producing synthetic products. Also, be aware that “green” does not necessarily mean healthy.

Do you have a brochure you could send?

Being an environmentally responsible company, we do not believe that it is eco-friendly to do excessive printing of a paper brochure. We have complete information on our website and believe this will give our customers the most thorough understanding of our product offerings. However, there are samples available. We feel that a physical sample better represents our carpeting than a printed image. Of course, you may, at your discretion print any of the pages from our website, but we do ask that you please consider the environment before doing so.

Do you ship to a residence?

We can ship to a residence. We suggest that you coordinate the details with Gimme the Good Stuff, as they can help you make the best decision for your situation. As you may imagine, carpeting is a large and bulky item, and therefore best handled by a professional who is familiar with the receiving process.

What is your warranty?

We have a 5-year manufacturer’s defect warranty. The purchaser acknowledges that this is a natural product using natural wool and natural backing systems. As such, it is subject to natural variances in color, shade and texture. This carpet should be regarded as any other natural fiber flooring product such as jute, sisal, seagrass, and even wood. Color, texture and shade variances do not represent a defect and are inherent in the manufacturing and materials used. No warranty is made or implied as to the visibility of seams, matting, crushing, soiling, staining, or any other changes in appearance, which are not considered manufacturing defects, and are excluded from this warranty. No warranty is made as to individual reactions, physical or otherwise, regarding this carpet and its effects.

Do we manufacture carpet tiles?

At this time we have not been able to develop a process that allows us to manufacture carpet tiles in way that is natural and non-toxic. All the current carpet tile manufacturers use synthetic materials throughout their product. As much as we would like to make a carpet tile, the bigger issue for us is to make it in a truly healthy, sustainable way. As you know, natural is the only true way to sustainability.